For member schools
Grievance redressal for member schools
If your school faces a problem — with fees, admissions, RTE, staff, a government department or a child's safety — raise it with the association from your school portal and follow it to a resolution.
How it works
Sign in to the school portal
Use your school's sign-in. Grievances are open to member schools only.
Choose a category and describe the issue
Pick the closest category, write a short subject and the details. Attach a PDF or photo if it helps.
Get a reference number
Your grievance is sent to the association office for your area, with a response date.
Follow the conversation
Read replies and answer questions online. You are notified when the office replies or resolves it.
What you can raise
Choose the category that fits best. If none fits, choose “Other”.
- MembershipApplication, renewal or membership card
- PaymentFee payment, receipt or refund
- School fees / admissionFee rules, fee regulation or admission notices
- RTE (Right to Education)RTE admissions, reimbursement or compliance
- Teacher / staffIssues with teachers or school staff
- Government departmentNotices, inspections or delays by a department
- Child safetyA child's safety or welfare — handled urgently
- Website or appTrouble with this website or the app
- PolicyAssociation policy or guidance
- HarassmentHarassment of the school or its people
- OtherAnything else
Expected response time
Every grievance gets a response date when it is filed, counted from the day you submit it.
- Child safety and harassment grievances are treated as high priority.
- 3 days
- All other categories.
- 7 days
The response date is a target for the association office. Officers may change a grievance's priority after reading it.
Not a member yet?
Grievances are a service for member schools. Apply for membership to use the school portal.
Apply for membership